Main things people want to know about buying from ChuckleBuzz.com:
- The price of postage and packaging is included in the product prices.
- We deliver to UK addresses only.
- Payments are securely handled by Paypal.
- Most deliveries use the Royal Mail 48Tracked service. Larger orders use DPD Express service.
- Packaging is discreet.
- Orders are fulfilled within 24hours of being placed.
Here are more answers to questions you may have. For any other questions please send a message!
Is there a minimum order value?
Yes. The minimum order value is £15. This is because of the tracked postage service we use, it becomes financially impossible to sell cheap products. If your basket value is slightly under, EG £14.98, then you’ll still be able to check out. Orders over £50 receive a 5% discount to say thank you for placing a large order.
How can I pay?
Credit cards and debit cards are accepted. All transactions are handled securely by Paypal.
What happens if my order never arrives?
If it hasn’t reached you within 7 full days of ordering please check the Royal Mail tracking number first and then get in touch.
How can I track my order?
Once your order has been dispatched you’ll be emailed a tracking number. Depending on the delivery service we’ve used you’ll either be able to type that tracking number into the Royal Mail website or the DPD website to see what stage your package is at. All orders can be tracked so you can follow your package from start to finish.
Will a signature be required when my parcel arrives?
Not always, but higher value orders may. If nobody is at the delivery location when the postman knocks, they may ask a neighbour to take it for you or leave a note that allows you to specify a re-delivery day. Or you can go and pick it up yourself from your local sorting office. This means peace of mind that it’s not critical someone is in when the postman knocks.
Will people be able to tell what’s in my package?
No the packaging is plain and discreet so don’t worry about anybody seeing anything cheeky! It’s a secret.
What should I do if there’s an issue with my order?
Send us a message (you can reply to the original order confirmation email if that’s easiest) with your order ID and what the problem is and we’ll aim to resolve it as quickly as possible.
Do you offer refunds?
As per British law you can get a full refund if an item is faulty or not as described. Even if the item doesn’t have an issue “distance selling” rules allow you to return the item, you just have to let us know within 14 days.
Do I have to pay the postage to return something?
Yes. You can use whichever service you wish to return it to the warehouse. Please be sure to include the original invoice so we can refund you. For the returns address please contact us.
Have you got any coupon codes or sales coming up?
No! We don’t do them. Basket values over £50 will automatically receive a 5% discount though as a thank you for placing a big order.